Customer Service/Call Centre /Office Administrator – Greater Manchester Office

Due to continued growth, we are looking for a Customer Service/Call Centre /Office Administrator to join our team!

Location: Office on the 3rd floor in Hyde, SK14
Working Hours: Flexible shifts: 8.30 am–4 pm, 9 am–4.30 pm, or 10 am–5.30 pm (30-minute unpaid lunch break included). Hours can be extended or shortened upon request.
Start Date: January 2025
Working Hours: 30–40 per week
Pay: £12.44/hour, reviewed after six months
Bonuses: Quarterly performance reviews may lead to bonuses at the discretion of the Head Office

Job Summary:
You will be working as part of the Donate Clothes 4 Sammy project, which is fully launched and operated by the registered charity Leukaemia & Myeloma Research UK. This role involves extensive communication with schools and organisations to introduce the project and seek their participation.

The role is based in a bright office in Hyde, with free parking available. You will work closely with the Interim Department Manager and contribute to a dynamic team full of ideas and enthusiasm.

Key Duties and Responsibilities:

Communication:

• Engage with schools via phone and email to introduce the Donate Clothes 4 Sammy project and invite participation.
  Contact organisations to seek permission for outdoor charity clothing bank installations.

Performance Goals:

• Make at least 60 calls daily to schools and organisations unless other duties take precedence.

Administrative Tasks:

• Organise and maintain records using Microsoft Excel and in-house system.
• Carry out general clerical duties, including photocopying, scanning, mailing, and filing.
• Manage incoming and outgoing correspondence.
• Assist in preparing reports and other documents.

Innovation and Creativity:

• Proactively address challenges and bring fresh ideas to improve processes and support company growth.

Confidentiality:

• Handle sensitive information with discretion and professionalism.

Requirements:

• Previous experience in Customer Service, Call Centre or Office Administration is advantageous.
• Proficient in Microsoft Office, particularly Excel, with the ability to learn new software quickly.
• Excellent phone etiquette and communication skills.
• Organised, detail-oriented, and able to prioritise tasks effectively.
• Willing to bring new ideas and contribute to the charity’s growth.
• Motivated, proactive, and eager to contribute to a team-focused environment.

If you are a driven and enthusiastic individual with a passion for communication, organisation, and contributing to meaningful charity work, we’d love to hear from you! Apply today to join a project that makes a real difference.