Due to continued growth, we are looking for a Customer Service/Call Centre /Office Administrator to join our team!

Location: Office on the 3rd floor in Hyde, SK14
Working Hours: Flexible shifts: 8.30 am–4 pm, 9 am–4.30 pm, or 10 am–5.30 pm (30-minute unpaid lunch break included). Hours can be extended or shortened upon request.
Start Date: January 2025
Working Hours: 30–40 per week
Pay: £12.44/hour, reviewed after six months
Bonuses: Quarterly performance reviews may lead to bonuses at the discretion of the Head Office

Job Summary:
You will be working as part of the Donate Clothes 4 Sammy project, which is fully launched and operated by the registered charity Leukaemia & Myeloma Research UK. This role involves extensive communication with schools and organisations to introduce the project and seek their participation.

The role is based in a bright office in Hyde, with free parking available. You will work closely with the Interim Department Manager and contribute to a dynamic team full of ideas and enthusiasm.

Key Duties and Responsibilities:

Communication:

• Engage with schools via phone and email to introduce the Donate Clothes 4 Sammy project and invite participation.
  Contact organisations to seek permission for outdoor charity clothing bank installations.

Performance Goals:

• Make at least 60 calls daily to schools and organisations unless other duties take precedence.

Administrative Tasks:

• Organise and maintain records using Microsoft Excel and in-house system.
• Carry out general clerical duties, including photocopying, scanning, mailing, and filing.
• Manage incoming and outgoing correspondence.
• Assist in preparing reports and other documents.

Innovation and Creativity:

• Proactively address challenges and bring fresh ideas to improve processes and support company growth.

Confidentiality:

• Handle sensitive information with discretion and professionalism.

Requirements:

• Previous experience in Customer Service, Call Centre or Office Administration is advantageous.
• Proficient in Microsoft Office, particularly Excel, with the ability to learn new software quickly.
• Excellent phone etiquette and communication skills.
• Organised, detail-oriented, and able to prioritise tasks effectively.
• Willing to bring new ideas and contribute to the charity’s growth.
• Motivated, proactive, and eager to contribute to a team-focused environment.

If you are a driven and enthusiastic individual with a passion for communication, organisation, and contributing to meaningful charity work, we’d love to hear from you! Apply today to join a project that makes a real difference.

Due to continued growth, we are looking for a Route and Schools Collections Van Driver in Liverpool to join our team!

Donate Clothes 4 Sammy Project is launched and fully operated by a registered charity Leukaemia & Myeloma Research UK, aiming to become the UK’s leading charity in supporting efforts to combat the three major types of blood cancer affecting hundreds of thousands of people.

We are looking for a friendly, responsible, self-motivated and reliable driver to collect donated goods from households, clothing banks and schools addresses in the North West area on a daily basis for recently launched project “Donate Clothes 4 Sammy”.

• Contract: Full Time
• Salary: £28,000 per annum + £13.50 Overtime pay
• Collections areas including but not limited to: Merseyside, Lancashire, Cheshire, Greater Manchester, Flintshire, possibly further if required.
• Van location: Liverpool, Knowsley

Typical working hours are as follows: 9am – 5.30pm (including 30 minutes of unpaid break)

You may need to work overtime on certain days to finish route, depending on a traffic on the roads.

Requirements:

• Must have the right to work in the UK
• Must have a valid DBS check certificate
• An experienced driver with a relatively clean driving license
• Previous experience in a similar role beneficial
• Ability to communicate in English in a friendly way
• Able to work 5 days a week 9am-5.30pm
• Ready to work overtime in a busy times
• An ability to physically lift and carry large amounts of donated clothing bags

What we offer:

• Competitive salary of £28,000
• 27 days’ annual leave, plus recognised public holidays
• Training support and development opportunities
• Access to Pension Scheme

Application Process:

Once your CV is submitted and reviewed, if you are successful at this initial stage, you will receive a Word document with a set of questions related to the role. This document will provide further insight into the position, so please ensure you have a valid email address on your CV for correspondence. If your responses meet our criteria, the next step will be a face-to-face interview at our Liverpool Head Office.

We look forward to receiving your application!